eTop University
  • 👋Welcome to eTop University: Your Learning Hub
  • About us
    • 🚀Vision, Mission & Focus
      • Vision
      • Mission
      • Focus
    • 💖Values
  • Team
    • 👋Meet the Team!
  • 📚Education
    • 🆘Self Help Guides
      • 🖱️Three things to fix your computer
      • 📃Change the Default Application
      • 🎒Backups!
        • Windows Server - Previous Versions
        • OneDrive for Business Versions
      • Microsoft 365 Guides!
        • The Art of the Microsoft Minute: A Humorous Guide for eTop Users
        • 📉PowerBI License Association
        • ☁️OneDrive for Business
          • 📂OneDrive Files On-Demand
          • 📁Known Folder Move
          • 🤝File sharing with OneDrive
          • 🔁SharePoint Sync
        • 📆Microsoft Teams
          • 📅Using Teams
          • 🆕New Teams/Old Teams
        • ➡️Microsoft Authenticator
          • 🔐Verify your Authentication methods
        • 📩Outlook
          • 🔐Managing Quarantine
          • 🚩Report messages to Microsoft
          • 🗓️Shared Calendars
          • 📱Outlook Mobile Setup
            • 📥iOS setup
            • ✉️Android Setup
          • 🤝Accessing Another Mailbox
          • 🗄️Online Archiving
        • 📆Microsoft Bookings
          • Create a Booking Page
          • Public and Private Bookings
          • 🤙Schedule a meeting with Bookings
        • 📲Mobile Phone Setup
          • Microsoft Company Portal
          • 📱Android Phone Setup
          • 📱iOS Phone Setup
          • Microsoft Company Portal
      • 💲QuickBooks Troubleshooting
      • Browser Help
        • ↗️Open a page in Internet Explorer
        • Setting up Microsoft Edge Sync
        • 🔖Migrating Bookmarks to Microsoft Edge
        • 🎁Extensions in Microsoft Edge
      • 🔧eTop Tools
        • 📯Secure Remote Connection
          • 👩‍💻Sophos Connect VPN
          • 🌨️Cloudflare ZTNA Info
          • 💻Screen Connect
            • 🔑Reset your ScreenConnect Password
            • ScreenConnect on MacOS
        • 🔨Deployed Tools
          • 🗝️Keeper - Getting Started
          • ⌚AutoElevate
          • ◽UBlock - Origin Ad Blocker
          • 📨Sophos Email - Self Service Portal
      • 🎣How to spot a Phish
      • 🛣️Remote Applications
      • 🧾Password Manager
      • 🖊️Exclaimer Cloud -synchronized signatures
        • Using Exclaimer
    • ⚙️Welcome to Working with eTop
      • 📭eMail - Helpdesk@etoptechnology.com
      • 📱Phone Call - 951-398-0021
      • Page
      • 🆘Helpdesk Buttons!
        • 🔘How to HDB!
      • 🎫eTop Ticket Forms
    • 🆙eTop- Process!
      • When to Escalate a Ticket
      • 📋Client User Onboarding
      • 📋User Offboarding
      • 🏁Prospect Onboarding
    • 🌐Global Client Updates
      • 🔬Microsoft Issues
        • Some users may experience multiple issues with their Microsoft Teams TM710344
      • 🛑Bad Patch Update
      • 📮New sender rules when sending to Yahoo and Gmail
  • 📺Media - Education!
    • 📻Podcast - Business Tech Playbook
    • 📹Youtube Education!
  • 🔒Security - Insights
    • Security Practices
      • Important Notice on Password Security Practices
    • 👨‍⚖️CISA - Briefs
      • NSA, FBI, and CISA Release Cybersecurity Information Sheet on Deepfake Threats
      • 🔐Oct 3 Secure our World!
  • Policies
    • 🌴Policies
      • 💻Endpoint Procurement
      • 🔓Multi Factor
      • 🗄️Online Archiving
      • 🔧Patching
        • ImmyBot Maintenance Emails
      • ⬆️Culture of Security
        • 🔐Terminology Guide
        • 🕵️EDR
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  1. Education
  2. Welcome to Working with eTop
  3. Helpdesk Buttons!

How to HDB!

A few quick screenshots on how to best utilize HDB

PreviousHelpdesk Buttons!NexteTop Ticket Forms

Last updated 1 year ago

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Press F1 on your Keyboard

Wait 5-10 seconds

If it doesn't put your name and email go ahead and enter it so it generates a ticket just for you!

Put information regarding what the issue is - The more the better! If you have error messages we would forever be grateful!

Double check your work and press Submit!

The more information you submit the easier it is for us to help you!

You might even get a golden ticket!

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