📨Sophos Email - Self Service Portal

Using the Sophos self-service portal

Signing into the Sophos portal

The Sophos Self-Service portal is accessible at the following link: https://cloud.sophos.com/manage/self-service. If you do not have a login for this page yet, please check your email for a registration message. If you cannot locate any emails from Sophos requesting you activate your account, please contact our helpdesk at 951-398-0021 to have the link resent

NOTE: The Sophos self-service portal works best in the Google Chrome browser. If you access the website in a different browser and experience pages loading blank, please try loading the page in Google Chrome

Managing your Quarantine from the portal

1.After logging into the Self-Service portal, click the "Email" tab on the left if it is not already selected. Click the "Quarantine" button to manage your quarantined messages

2.Here you will find any messages in your Quarantine. Your quarantine messages will show with the reason. The most common reasons you’ll see are SPAM and Bulk (Bulk email are usually emails sent from Newsletter you subscribe to).

To select the message to take action either select the checkbox on the left, or click the subject line to view the contents of the message. You will light up the four action buttons at the top:

1. Release = The email will be delivered to your email box, the next time an email from this sender arrives, it’ll end up in quarantine.

2. Release and Allow = The email will be delivered to your email box, the next time an email from this sender arrives, it’ll be delivered to your email box (not quarantined). (When you click this, the sender will be added to your Allow list).

3. Delete = The email will get deleted, the next time sender sends an email you’ll see it in the quarantine

4. Delete and Block = The email will get deleted, the next time the sender sends an email it’ll block by the system and won’t show in your quarantine. (When you click this, the sender will be added to your Allow/Block list, so if you change your mind you can allow it later on.)

Managing your Allow/Block list

1. Click the "Email" tab to return to the main menu, then click the "Allow/Block" button

2. From here, you are given a list of all rules that are available for you to manage. These rules only apply to your mailbox.

3. To remove a rule, select the checkbox and click "Delete"4. To add a rule, click the "Add" button in the top right, then "Add allow" or "Add block" to add a rule. We'll add an Allow rule in this example

5. Enter the email or domain you wish to allow. For example, to ensure all emails from @etoptechnology.com addresses are delivered, enter in the domain "etoptechnology.com" and click Save.