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    💻 Endpoint Procurement

    Our managed service agreements are built around consistency. When we provide or approve the hardware and software you use, we can fully support it — no guesswork, no surprises. That’s how we keep things running smoothly.

    When something is purchased outside of our process, we can’t guarantee compatibility or reliability. That’s why self-purchased devices, software, or services are considered outside the scope of your agreement.

    Here’s what that means and why it matters:

    It’s Not Part of the Standard Stack

    We have a defined set of tools, systems, and configurations that we support. Anything outside of that stack:

    • Doesn’t go through our normal onboarding.
    • May not work with our monitoring, patching, or security tools.
    • Slows down troubleshooting and resolution.

    We Can’t Ensure Quality or Compatibility

    When we source a device, we know it meets our standards for performance, security, and manageability. With self-purchased gear, we often see:

    • Incompatible hardware.
    • Missing or incorrect licensing.
    • Out-of-warranty or unsupported models.

    These issues fall outside of what your agreement covers.

    Best Effort Support Only

    If you choose to use equipment or services not purchased through us — and we haven’t signed off on them in advance — we’ll offer best effort support only. That means:

    • We’ll help if we can, but we can’t guarantee resolution.
    • Work on these items may be slower and billed separately.
    • There may be limits to what we can do, depending on the product.

    Just Ask First

    Need to use a specific device or vendor? No problem — just check with us first. If it meets our requirements, we’re happy to quote it and bring it into scope. That way, it’s fully supported and part of the plan.

    The Goal: Fewer Surprises, Better Outcomes

    This policy isn’t about control — it’s about predictability. The more we can standardize, the faster we can help you, and the fewer problems you’ll have to deal with.

    We want to keep your environment secure, stable, and easy to support — and this is one of the ways we make that happen.